FAQ's

Frequently Asked Questions

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We’re here 7 days a week from 8:00 AM – 10:00 PM Gulf Standard Time (GST).

Urban-style footwear is characterized by its contemporary and versatile designs tailored for city life. It often blends fashion-forward aesthetics with functionality to meet the demands of urban environments.

Our footwear incorporates high-quality materials such as premium leather, canvas, and synthetic fabrics. These materials are chosen for their durability, comfort, and style.

Yes, our footwear is designed to be comfortable and practical for everyday use. Whether you’re commuting or exploring the city, our shoes offer the right blend of style and functionality.

We are committed to sustainability. While not all of our products are fully sustainable yet, we are actively working to incorporate eco-friendly materials and production practices into our footwear lineup.

We offer a standard shipping option. Shipping times may vary depending on your location. Please refer to our shipping policy for more details.

We offer a hassle-free return policy. If you’re not satisfied with your purchase, you can return the item(s) within 30 days for a refund or exchange. Please ensure the product is in its original condition with all tags attached.

To initiate a return or exchange, please contact our customer service team or visit our website for instructions. We’ll guide you through the process and provide you with a return shipping label if needed. Please note that shipping cost for returns in on the customer. Refer to our return and refund policy here.

Yes, we offer refunds for eligible returns. Once we receive and inspect the returned item(s), we’ll issue a refund to your original payment method. Please allow a few business days for the refund to reflect in your account. Refer to our return and refund policy here.

We apologize for any inconvenience caused. If you receive a defective or incorrect item, please contact our customer service team immediately. We’ll arrange for a replacement or refund.