Cancellation Policy

We understand that plans can change unexpectedly, and we strive to accommodate our customers as best as we can. Please review our cancellation policy below:

Cancellation Period: Customers are eligible to cancel their order within 24 hours of placing it. Any cancellation requests made after this period may not be accommodated.

Cancellation Process: To cancel your order, please contact our customer service team via email or phone with your order details handy. We’ll assist you promptly with the cancellation process.

Refund Eligibility: Orders canceled within the specified cancellation period are eligible for a full refund. Refunds will be issued to the original payment method used during the purchase.

Refund Processing Time: Please allow up to 5-7 business days for the refund to reflect in your account. Processing times may vary depending on your financial institution.

Custom Orders: Please note that custom orders or personalized items may not be eligible for cancellation once production has begun. We’ll communicate any specific cancellation policies for such orders at the time of purchase.

Exceptions: In certain circumstances, such as technical errors or unforeseen events, we reserve the right to cancel orders on our end. We’ll notify you promptly if such a situation arises and work to resolve it to your satisfaction.

Changes to Orders: If you wish to modify your order instead of canceling it entirely, please reach out to our customer service team as soon as possible. We’ll do our best to accommodate your request, depending on the order status and item availability.

Non-Receipt of Order: If you fail to receive your order within the specified delivery timeframe and wish to cancel it, please notify us immediately. We’ll initiate an investigation with the shipping carrier and assist you accordingly.

Policy Updates: We reserve the right to modify or update our cancellation policy at any time. Any changes will be communicated through our website or directly to our customers via email.